Privacy Policy

Triwalk Tours are committed for protecting User’s privacy and handling User’s personal information with care. This Privacy Policy explains how Triwalk Tours collect, use, disclose, and safeguard User’s information when User uses our services, including our website, and/ or mobile applications, and any other digital platforms (collectively, the “Platform”).

1. Information We Collect

We collect personal information that User provide to us directly, including:

• a) Contact Information: Name, email address, phone number, postal address.
• b) Booking Information: Details related to User’s travel bookings, such as flight, hotel, car rental, and holiday package information.
• c) Payment Information: Payment details including credit card information or other financial data.
• d) Account Information: Username, password, and other login details.

2. Usage Data

Triwalk Tours collect information about Users interactions with our Platform, including:

• a) Technical Data: IP address, browser type, operating system, device information, and usage data.
• b) Activity Data: Pages visited, time spent on the Platform, and search queries.

3. Cookies and Tracking Technologies

Triwalk Tours use cookies and similar tracking technologies to enhance User’s experience on our Platform. Cookies are small files stored on User’s device that help us remember User’s preferences and track usage patterns. User can manage User’s cookie preferences through User’s browser settings. Strictly Private and Confidential

4. How We Use User’s Information

Triwalk Tours use User’s information for the following purposes:

• a) Service Provision: To process and manage User’s bookings, provide customer support, and fulfill User’s travel arrangements.
• b) Account Management: To create and maintain User’s account, manage preferences, and send account-related information to User.
• c) Communication: To send updates, promotional materials, and newsletters based on User’s preferences. User can opt-out of marketing communications at any time.
• d) Improvement of Services: To analyse usage patterns, improve Triwalk Tours’ Platform, and enhance user experience.
• e) Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms and conditions.

5. Sharing User’s Information

Triwalk Tours may share User’s information in the following circumstances:

• a) Service Providers: With third-party service providers who assist us in operating Triwalk Tours business, such as travel partners, payment processors, and IT support.
• b) Legal Requirements: To comply with legal obligations, respond to lawful requests, or protect Triwalk Tours rights and the rights of others.
• c) Business Transfers: In connection with mergers, acquisitions, or sales of all or a portion of Triwalk Tours assets, where User information may be transferred to the acquiring entity. Strictly Private and Confidential

6. Data Security

Triwalk Tours implement reasonable technical and organizational measures to protect User’s personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. While Triwalk Tours strive to protect Users’ information, Triwalk Tours cannot guarantee its absolute security.

7. User’s Rights

Depending on User’s location and applicable laws, User may have the following rights regarding personal information:

• a) Access: To request access to the personal information Triwalk Tours hold about User.
• b) Correction: To request correction of inaccurate or incomplete information.
• c) Deletion: To request deletion of User’s personal information, subject to certain exceptions.
• d) Opt-Out: To opt-out of receiving marketing communications.
• e) Portability: To request a copy of User’s personal information in a structured, commonly used, and machine-readable format.

8. Children's Privacy

Triwalk Tours’ Platform is not intended for use by individuals under the age of 18. Triwalk Tours do not knowingly collect personal information from children under 18. If Triwalk Tours become aware that Triwalk Tours have collected such information, Triwalk Tours will take steps to delete it.

9. Changes to This Policy

Triwalk Tours may update this Privacy Policy from time to time to reflect changes in practices or legal requirements. Triwalk Tours will notify User of any significant changes by posting the updated policy on Platform and updating the effective date.