1. CONTENT MODERATION:

1. Triwalk Tours only accept customer reviews from its valuable customers who have booked Tickets and/ or completed a hotel stay with us. Triwalk Tours may also, from time to time, obtain and display customer reviews from other third party service providers. Reviews may include a rating, text, and/or images.

2. All the reviews submitted by customers flow are first moderated by automatically by use of computer software. The reviews that do not pass the auto-moderation check due to various reasons - like suspected fraud reviews, indecent reviews etc. are manually moderated.

3. While manually moderating reviews, Triwalk Tours makes best efforts to ensure that the intent, meaning or the language of the review is not changed. This means that neither will the reviews get edited for grammar, spellings, sentence construction, use of abbreviations, nor will it be edited to make it more comprehensible. Triwalk Tours understand that customers are not professional writers and any change in the content make the reviews look fake and fabricated.

4. Triwalk Tours make reasonable efforts to detect fake reviews. Triwalk Tours reserve the right to delete and investigate any review we have reason to believe is fake. Triwalk Tours may also cease showing reviews of a property if the management of the property changes.

5. Triwalk Tours make no representation or warranty regarding the accuracy, genuineness or veracity of any review. Anyone who relies on such reviews does so at their own risk.

2. RECOMMENDATION SYSTEM:

1. Triwalk Tours use ‘Recommendation’ systems to display information on Platform in a way that’ll help user to discover properties we think user will like. The search results are based on the recommendation system, wherein the results are shown as per the information filled by User in the search form Like Destination, Number of Guests, Budget(s) etc., along with the information captured by us on User’s past usage of Triwalk Tours’ platform. The performance on a property on the platform, and its ranking in the search results is also based on its Gross Bookings, Net Bookings, Reviews, Location, Price, Type of property and the click rate of the property etc.

3. THIRD-PARTY ACCESS TO CLIENT INFORMATION AND ALLIED DISCLOSURES

1. Information Sharing

By using Triwalk Tours’ services, User acknowledge and agree that Triwalk Tours may share User’s personal information with third parties as described in this section. This is done to provide and enhance services, comply with legal obligations, and for other purposes as outlined below.

2. Third-Party Service Providers

Triwalk Tours may disclose User’s personal information to third-party service providers who assist us in operating business, including but not limited to:

• a) Travel Partners: Airlines, hotels, car rental companies, and other travel-related service providers necessary to fulfil User’s travel bookings.
• b) Payment Processors: Financial institutions and Payment Gateways that process transactions related to User’s bookings.
• c) Technical Support: Providers who support IT infrastructure, data storage, and security systems.

These third parties are bound by contractual obligations to use User’s information only for the purposes for which it was disclosed and to protect User’s information in accordance with applicable privacy laws.

3. Legal and Regulatory Requirements

Triwalk Tours may also disclose User’s information to comply with legal or regulatory requirements, including but not limited to:

• a) Law Enforcement: In response to lawful requests, such as subpoenas or court orders, from law enforcement agencies or other government authorities.
• b) Regulatory Authorities: To meet the requirements of regulatory bodies, including those overseeing consumer protection, financial transactions, and data security.

4. Business Transfers

In the event of a Merger, Acquisition, or Sale of all or a portion of Triwalk Tours’ assets, we may transfer User’s personal information to the acquiring entity. Triwalk Tours may ensure that such a transfer is subject to confidentiality obligations and complies with applicable privacy laws.

5. Aggregated and Anonymized Data

Triwalk Tours may use and disclose aggregated, anonymized, or identified data for various purposes, including research, analysis, and marketing. This data does not identify User personally and is used to improve our services and understand user trends.

6. Consent

By agreeing to Triwalk Tours’ user agreement and using our services, User consent to the sharing of personal information as outlined above. If we intend to use User’s information for purposes not described in this agreement, Triwalk Tours will seek User’s explicit consent before such use.

7. Data Security

Triwalk Tours are committed to protecting User’s personal information through appropriate technical and organizational measures. While Triwalk Tours take reasonable steps to secure User’s data, please be aware that no method of transmission over the internet or electronic storage is completely secure.

8. User’s Rights

User have the right to access, correct, or delete User’s personal information in accordance with applicable privacy laws. For more information on how to exercise these rights, please refer to Privacy Policy or contact customer support team.

9. Changes to This Policy

From Time to Time; Triwalk Tours secure all the rights to update this section of User Agreement to reflect changes in our practices or legal requirements. Triwalk Tours will notify User of any significant changes through Triwalk Tours’ website or other communication channels.

4. USAGE OF PLATFORM AND THIRD-PARTY SERVERS

1. Platform Usage

By accessing and using Triwalk Tour’s platform (the “Platform”), User agree to comply with all terms and conditions outlined in this User Agreement. The Platform includes our website, and/ or mobile applications, and any other digital or online services we provide. User’s use of the Platform is subject to the following terms:

• a) Authorized Use: User agree to use the Platform solely for lawful purposes and in accordance with applicable laws and regulations. Unauthorized use, including but not limited to accessing or attempting to access areas of the Platform that are not intended for user, is prohibited.
• b) Account Security: User are responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account. Notify us immediately of any unauthorized use of User’s account or any other breach of security.

2. Third-Party Servers

Triwalk Tours Platform may be hosted on third-party servers and cloud infrastructure providers. These third-party servers are utilized to deliver Triwalk Tours’ services efficiently and reliably. The following terms apply to use of these servers:

• a) Hosting Providers: Triwalk Tours use third-party hosting providers to store and manage data and to ensure the availability and performance of Triwalk Tours Platform. These providers are selected based on their ability to meet industry standards for security and reliability.
• b) Data Storage and Transmission: User’s data may be stored and transmitted through third-party servers. Triwalk Tours employ measures to ensure that these servers are secure and that data is handled in accordance with applicable privacy laws and our Privacy Policy.
• c) Service Reliability: While Triwalk Tours strive to ensure that the Platform remains available and functional, Triwalk Tours do not guarantee uninterrupted access to their services. Service interruptions or outages may occur due to maintenance, technical issues, or other factors beyond our control.

3. Third-Party Integration

The Platform may integrate with third-party services or applications, such as payment gateways, travel partners, or social media platforms. User’s use of these third-party services is governed by their respective terms and privacy policies. Triwalk Tours do not control or assume responsibility for the practices of these third parties.

• a) Third-Party Links: Triwalk Tours’ Platform may contain links to third-party websites or services. These links are provided for user’s convenience and do not imply endorsement or responsibility for the content or practices of such third parties.
• b) Data Sharing: When using third-party services integrated with Triwalk Tours’ Platform, user may be required to share certain personal information with those services. Triwalk Tours encourage the User to review the privacy policies and terms of these third parties before providing any personal information.

4. Changes to Third-Party Services

Triwalk Tours may change or discontinue the use of third-party servers or services at their discretion. Triwalk Tours will make reasonable efforts to notify user of any significant changes that may affect User’s use of the Platform.

5. Liability

While Triwalk Tours take reasonable measures to protect User’s data and ensure the functionality of their Platform, Triwalk Tours are not liable for any issues or damages arising from the use of third-party servers or services. This includes, but is not limited to, service outages, data breaches, or loss of data.